"Policies can be long and wordy. Sometimes they can even seem mean. Although they play a pivotal role in our small business, please remember we care about our customers! Try reaching out, you may find a little customer support is all you need!"
~Customer Center

Terms and Conditions

Last Revised: 7/8/21

This website is operated by Kcrafts. Throughout the site, the terms “we”, “us” and “our” refer to Kcrafts. This website and its information, functions and services are provided to you, the user, conditionally upon your acceptance of all terms, conditions, policies and notices (collectively referred to as “Terms” or “Terms and Conditions”) stated here.

Please read these Terms and Conditions carefully prior to accessing or using our website. By visiting our website or purchasing from us, you are engaging in our service and agree to be bound by the following terms, conditions, policies and notices (collectively referred to as “Terms” or “Terms and Conditions”) referenced herein and available by hyperlink. These Terms apply to all site users. If you do not agree to all the terms and conditions of this agreement, then you may not access this website and you may not use any information, functions nor services.

We reserve the right to update, change, or revise any part of these Terms and Conditions, at any time, on this page. You can review the most current version of the Terms and Conditions at any time on this page. The date of the most current revision is posted at the top of this page. It is your responsibility to check this page periodically for changes. Your continued access or use of this website following any changes to this page constitutes acceptance of these changes.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to modify or discontinue services or products at any time. Kcrafts does not ensure information provided on this site to be correct or accurate. We reserve the right to modify the contents of the website at any time but hold no obligation to do so. A violation of any of these Terms will result in immediate termination of your services.

Prohibited Uses

By agreeing to these Terms, you agree not to use this website, its content and/or our products:

(a) for illegal or unauthorized purposes.
(b) in any way that violates federal, state, local or international laws and regulations.
(c) to transmit any advertising or promotional material without written consent.
(d) to impersonate Kcrafts or Kcrafts employees.
(e) in any way that could disable, damage, or interfere with the proper functionality of the website (this includes but is not limited to the introduction of worms, viruses, malicious code and destructive technology).
(f) to collect, track, or gain unauthorized access to customer information.
(g) to infringe upon any patent, trademark, copyright, or intellectual property rights.

Shipping and Handling

Shipping is the financial responsibility of the customer. Shipping charges are due at time of checkout. You will not be reimbursed for shipping and handling costs if not agreed upon in writing. At our discretion, and with prior notice to you, we may increase or decrease shipping charges. Risk of loss or damage passes to you upon delivery of any item.

Payments

By providing a credit card or other payment method, you represent that you have the legal right to use the designated payment method in connection with the transaction. You also authorize information relevant to the transaction be sent over a secure internet connection to a third-party provider in order to charge your chosen payment method for the total amount of your purchase, including any fees and shipping charges.

All correspondence regarding transactions shall be done through email, unless otherwise agreed upon in writing, using the email you provided at checkout. It is your responsibility to ensure emails are received, read and responded to in a timely manner.

Products

We make great efforts to display products as accurately as possible. Colors and imagery are depicted to the best of our ability. However, because the colors and imagery you see are dependent upon your computer monitor’s display, we cannot guarantee accuracy of such details.

Pricing and Availability

Prices are subject to change without notice. Products offered for sale are subject to availability. While we strive to list accurate quantities, we are not liable to you or any third-party for pricing or availability changes. We reserve the right to impose quantity limitations to any order.

Kcrafts may experience delays in updating our advertising through other media. In such cases, prices as listed on the most current form of our website can be trusted as the most current price. We apologize for any inconvenience this may cause.

Linking

You may link to our website provided your link does not:

(a) damage our reputation nor
(b) suggest association/endorsement when there isn’t written consent.

This website contains links to other websites. We have no control of the content found through these links. Be clicking a link and accessing a third-party website, you do so at your own risk and your use is subject to terms set forth by such website.

User Comments

We welcome user input. Kcrafts receives product reviews, comments, emails, postal mail and other user generated content where you and others may contribute to the business or our website (collectively “User Comments”). User Comments are non-confidential and non-proprietary. We do not endorse nor are responsible, or liable to any third party, for any advice, opinion or statements and do not ensure the accuracy of such material made by users or third parties. Your reliance upon User Comments is solely at your own risk. You acknowledge that we reserve the right to monitor, alter, remove, refuse, publish and disclose to third parties any and all User Comments. We reserve the right to take appropriate legal action as we deem necessary. You understand that you are fully responsible for your User Comments including, but not limited to, their legality, correctness and appropriateness.

User Comment Standards

Failing to comply with the following comment standards is considered misuse of the website. You, the user, may not contribute content that:

(a) violates federal, state, local or international laws and regulations.
(b) infringes upon any patent, trademark, copyright or intellectual property rights.
(c) is obscene, indecent, offensive, violent, or discriminating.
(d) is inaccurate, deceptive, or misleading, including but not limited to, misrepresenting your identity or implying affiliation with other persons or entities.
(e) purely promotes self or third-party gain such as advertisements, sales promotions, contests, or other commercial activities.
(f) in any way could disable, damage, or interfere with the proper functionality of this website. This includes but is not limited to the introduction of worms, viruses, malicious code and destructive technology.

Returns

If you are unsatisfied with your purchase, you may return it in accordance with our Return Policy.

Privacy

Kcrafts cares about its customers and their privacy. Our Privacy Policy compiles the types of information we collect and how we use that information. You acknowledge that your use of this website signifies your consent to our Privacy Policy.

Disclaimers, Limitations of Liability

You agree that your use of our website, its content and/or our products is at your own risk. Although Kcrafts attempts to provide accurate information, we do not represent or warrant that this website, its content and/or our products are accurate, reliable, error-free, virus-free, nor do we guarantee that any services or product will meet your expectations. Such products and services provided by Kcrafts are provided “as is” and “as available” for your use without warranties or conditions of any kind, either express or implied, including, but not limited to, merchantability, fitness for a particular purpose, title and non-infringement.

In no case shall Kcrafts, our affiliates or our service providers be liable for any damages of any kind, under any legal theory, arising from your use, or inability to use, this website, its content and/or our products, even if advised if their possibility.

The limitations set forth in this section include, but are not limited to, liability for direct, indirect, special, incidental or consequential damages, personal injury or property damages, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of data or business interruptions.  

In areas of jurisdiction where any limitation of liability is not applicable, our liability shall be limited to the maximum extent permitted by applicable law.  

Lawful Age

You represent that you are of minimum age to use this website or that you are of minimum age and have given us your consent to allow your minor dependent to use this website. This website is not directed to children.

Indemnification

You agree to indemnify, defend and hold harmless Kcrafts, our affiliates and our service providers against any claims resulting from a violation of these Terms and Conditions or the use or misuse of the this website, its content and/or our products.

Governing Law

The Terms and Conditions, Return Policy and Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, without regard to the conflict of law principles.

Severability

In the event any term within these Terms and Conditions be determined unlawful, void or unenforceable such term shall be considered severed from these Terms and Conditions as to not affect the validity of the remaining portions.

Entire Agreement

The Terms and Conditions, Return Policy and Privacy Policy constitutes the entire agreement between you and us and supersedes all prior agreements, proposals and negotiations both written and oral.

Contact Information

Questions regarding Kcrafts Terms and Conditions should be sent to [email protected]

Shipping Policy

Kcrafts ships all products using USPS within the United States. We provide free shipping on orders over $50, which you can select at checkout. A standard rate of $4.95 applies to all other orders. You will be provided with a tracking code once your order has shipped via the email address used at checkout. Orders are mailed out within 24 hours. Shipping usually takes 3-5 days.

Return Policy

We want you to be completely satisfied with your purchase. For that reason, we accept returns within 14 days of delivery for most items*. Items must be unaltered, unworn and in the original packaging. The price of shipping returns will be at the expense of the customer. To return an item, simply fill out the return form included with your product shipment. You can print an extra return form here. Mail your completed form and item (within its original packaging) to:

Kcrafts
21001 San Ramon Valley Blvd
Suite A4168
San Ramon, CA 94583

All refunds will be issued to the original form of payment only. Notifications regarding your return and/or refund will be via the email you provided at checkout. Please allow 2-3 weeks for processing.

We want your experience to be pleasant and will do what we can to sort out any issues. Contact us at [email protected] with any questions or concerns. 

*Custom orders are not eligible for return. Worn earrings are also not eligible for returns due to health and safety reasons.

Privacy Policy

Last Revised: 7/8/21

Kcrafts cares about its customers and their privacy. This Privacy Policy compiles the types of information we collect and how we use that information. We reserve the right to change this policy at any time. The date of the most current revision is posted at the top of this paragraph.

Implicit Consent

You acknowledge that your use of this website signifies your consent to this Privacy Policy.

What information we collect, why we collect it and what we do with it

We collect data on how users find our website and what they do while they are here. This information is not user specific, but instead is lumped into a greater pool of information which gives statistics on overall user habits and preferences. For example, we may use cookies to determine which product pages are most frequently visited. This information is used by Kcrafts to gain a better understanding of our customers in order to help grow and improve our services. By browsing our website you consent to the cookies we use.

We also collect personal information in the form of names, email addresses, opinions and demographics. This information may be used to improve user experience or to contact you regarding inquiries made by you. By subscribing to our newsletter you consent to receive emails from us regarding new items or articles, promotions, customer surveys, and other news. We respect your privacy and wishes therefore you may unsubscribe at any time by selecting ‘unsubscribe’ at the base of any of our emails or by contacting us via our contact page.

When you make a purchase from us, we collect your name, billing and shipping address, email address, phone number and credit card number, expiration date and card verification value (CVV). By providing us with this information, you certify that you have legal right to use such payment method. Information pivotal to the transaction will be sent to a third party payment processor (PayPal or Stripe) using Secure Sockets Layer (SSL) technology. This technology (depicted by the closed lock next to our URL) ensures that all data transferred between browser and server is protected by encryption. After the transaction, we maintain minimal records. We will only maintain the last four digits of credit card numbers and some personal information for the purpose of legal record keeping.

We do not share any credit card information with third parties other than the payment processor used during the transaction. Transactions are processed through Paypal or Stripe depending on your preference.

Disclosure

We reserve the right to disclose information regarding you to proper authorities if we believe it is lawful. We will never sell your information.

How do I opt-out?

Email us at [email protected] with the subject title “opt out” and we will delete all personal information regarding you, other than that required for the purpose of legal record keeping, from our system. To opt-out of cookies you will need to change the settings on your browser. For specific instructions, try searching “how to disable cookies on [your browser name here] ”.

Affiliates and Disclaimers

Affiliates

Some pages on our website contain affiliate links. This means we earn a commission if you use those links. We only support links that we believe our customers will benefit from. 

As an Amazon Associate, Kcrafts earns from qualifying purchases. 

Cookie Disclaimer

Kcrafts uses cookies. We collect data on how users find our website and what they do while they are here. This information is not user specific, but instead is lumped into a greater pool of information which gives statistics on overall user habits and preferences. For example, we may use cookies to determine which product pages are most frequently visited. This information is used by Kcrafts to gain a better understanding of our customers in order to help grow and improve our services. By browsing our website you consent to the cookies we use. This information and how to opt-out can be found in our Privacy Policy

Medical Disclaimer

Gemstones should not be used as a substitute for medical treatment. Just because a crystal or stone is alleged to have one or more healing properties, either physical, mental, emotional or spiritual, it does not mean that you, personally, will definitely experience, or benefit from, any such properties. Gemstones are not proven to help with any illness. If you, or someone you know, is experiencing a medical issue, seek professional medical advice. 

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